Frequently Asked Questions

  • If you placed your order from within Australia you can expect to receive it within approximately 1 to 2 weeks. If you placed your order from elsewhere in the world, you can expect to receive it within 2 to 4 weeks.

  • Your Wemoon order will be sent by Australia Post. International orders are sent via Australia Post airmail.

  • We accept Visa, Mastercard, Amex & PayPal

  • Yes! We currently ship Wemoon products all over the world. Postage charges are different within and outside Australia. The correct postage will be added to your shopping cart based on the shipping address given during the checkout process.

    International Postage – You will pay the overseas freight charge to us and will then responsible to pay any import duty or sales tax within your own country.

  • We are confident of the quality of our products but should you experience any problem with any of your Wemoon purchases, or if they do not measure up to your expectations, please let us know as soon as possible and we will happily refund your money or exchange the product for up to 90 days from the date of purchase.

    We do ask that before you use Wemoon pads for the first time, please wash and try just one pad to ensure they meet your needs. If you wish to return or exchange them, keep the one you used and send the unopened pads back to us for a full refund.

  • To order from us please click on the word ‘Product’ in the list at the top of the page. This will take you to our online shop front and you can see the full Wemoon range listed.

  • Wemoons dry a lot faster if you spin dry them in the washing machine. Even if you are hand-washing, we suggest you put them into a final spin cycle before hanging them out to dry. They usually dry within 2–3 hours in the sun.

  • Many of our customers have reported that their pads are still in really good condition after five years.

  • Wemoon washable pads are Australian made by country women in Northern NSW.

  • Slim Maxi is the best seller.

  • If you soak or wash your pads immediately after wearing, staining will not be a problem. However, as this is not always possible, and for those days when blood dries before you can wash the pads, Use stain-removing soap, then give a little scrub with some added water before soaking and washing.

  • Full instructions on use and care can be found here as well as on the packet of every Wemoon pad.

    These are our suggestions:

    Before first using your new pads:

    • remove sanitary pad from cellophane wrapper

    • wash separately with detergent in warm water before use

    • line or tumble dry

  • After use:

    • soak pads for a few hours or overnight in cool water.

    • squeeze excess water from pads and feed to garden or pot plants.

    • use stain-removing soap if required.

    • wash pads by hand or on any machine cycle with other clothes.

    • line or warm tumble dry.

    • Optional: add a few drops of water soluble eucalyptus oil or tea tree oil in pre-soak or machine wash

  • 4 easy steps:

    • place pad label-side down on inside of panty gusset

    • align lengthwise along panty gusset

    • fold wings around outside of panty gusset to meet underneath

    • clip press-studs together

  • Wemoon pads have an absorbent core that is made from a mixture of natural and manmade fibre which holds up to 10 x its own weight. The leak proof layer is made from the latest environmental fabric technology, it is a manmade fabric that breathes and has no PVC.

  • The average woman uses 2-4 a day. Change Wemoon menstrual pads as often as a disposable pad.

  • Easy! With a Wemoon MoonPurse, you can use one pocket for fresh pads, and the other for used. The waterproof lining ensures hygienic protection from leakage. Simply fold the used pad in two (blood inwards) until you get home to soak and/or wash. Alternatively you can simply fold the pad into itself and re-fasten the snap as in the diagram for another handy way to transport fresh or used pads.

Important Resources

How to fold your pads
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Switching from disposables
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Choosing the right pads
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Health Benefits of natural cloth pad
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Helping the environment
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Wemoon pads for incontinence

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